Terms And Conditions

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1. Call Monitoring

As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record any telephone calls you make to us.

2. Prices

2.1 Price Guarantee:

If you find the same Airport Hotel or Airport Parking product for less within 7 days of booking, tell us and we will match the price or refund the difference. Excludes offers conditional on buying other products. If you think you have found the same product for less, we need to know, so please call us, but first check that the product you are comparing is the same in all respects!

2.2 Price Changes:

We are committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers where prices go down and in some circumstances prices might even go up. Always check our web site for the most up-to-date prices.

2.3

All prices are for pre-booking and include VAT at the current rate of 17.5%. Hotel prices are given in GB£'s per room per night (twin prices based on two adults sharing) , parking in GB£'s per vehicle per whole or part day, airport lounges in GB£'s per person.

3. Cancellations, Refunds & Amendment Fees

Amendment admin. fee of £15.00 per room per night where amendments cause a reduction in the original number of rooms or nights booked. Time periods from day or time of parking

4. Hotels

4.1 Directions

Please make sure you have directions to your hotel.

4.2 Transfers to and from the airport:

are included in Airport Parking' price within scheduled times (not always 24hrs),unless otherwise stated. At Heathrow most hotels make a charge. These hotels mostly use the special "Hotel Hoppa" transfer service operated by Heathrow Airport. Where hotels use their own transfer services they may not go to Terminal 4.

4.3 Overnight Parking:

Parking for the night of your stay is included in the price, unless otherwise stated.

4.4 FREE Children:

Up to two children under 16 stay FREE when sharing a room with two adults

4.5 Star Ratings:

All hotel star ratings in all ABC Holiday Extras literature and on our web site are ABC Holiday Extras' own ratings and are based on the following:

Any official rating awarded to the hotel.
For example, AA Stars, RAC Stars. ETB Crowns may also be considered, but they would not translate directly into the equivalent number of stars.
If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.
In both of the above cases, when giving our rating we also consider:
Feedback we have received from our customers.
Feedback from our own regular visits to the hotel, both on business and as customers.
How well the hotel performs as an airport hotel for holidaymakers. For example we would look at the frequency and duration of transfers to and from the airport and availability of holiday parking.

4.6 All rooms:

have a private bathroom (though some only have showers in them), a Colour TV, and most also have a telephone and tea/coffee making facilities.

4.6 All rooms:

have a private bathroom (though some only have showers in them), a Colour TV, and most also have a telephone and tea/coffee making facilities.

4.7 Breakfast:

is not included unless otherwise stated. If included, please check the earliest time it is available.

4.8 Leisure facilities:

may be charged for and admission restricted for children.

4.9 Hotels including holiday parking:

Parking is always at the vehicle owner's risk. Hotels' own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park this is clearly stated, and cars are parked subject to the conditions and insurance arrangements of the individual car park. In these cases, you will often park for the night of your stay in the hotel's own car park, which is unlikely to be secured. Car parking arrangements vary from hotel to hotel. Please make sure you know exactly what your arrangements are before you travel. Where parking is offered as an eight or fifteen day option or inclusive package, the full eight or fifteen days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for the extra days. Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel or car park staff if requested to do so.

4.10 Cancellation:

No refund is made for cancellation of hotel bookings within 24 hours of the stay. An administration fee of £7.50 per room per night applies to all other hotel cancellations.

5 Secured Airport Parking

5.1 Directions:

Please make sure you have directions to your car park.

5.2 24 hour transfers to and from the airport:

are included in the price unless the airport is within walking distance or not operational 24 hours. Please make sure you have the transfer schedule for your car park.

5.3 Minimum stays:

A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable.

5.4 Car Keys:

In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so.

5.5 Insurance:

All parking is subject to the terms and conditions of the individual car park

5.6 High-sided Vehicles:

Not all car parks can accommodate them. Please check with Airport Parking.

5.7 Personal Parking:

If you have booked this service, you must reconfirm your booking direct with the parking operator at least 4 days prior to your date of travel, giving your Booking Reference. An out of hours supplement is charged, payable direct to the parking operator. Additional supplements are payable on 25 & 26 December 2000, 1 January 2001, 13 & 16 April 2001, when only a limited service is available. Supplement information is shown on our web site when you make a booking

5.8 Cancellation:

No refund is made for cancellation of Personal Parking bookings within 24 hours of the booked arrival time. For all other parking cancellations a full refund is given.

6 Airport Lounges

6.1 The price:

includes snacks provided by the Lounge and all drinks except champagne.

6.2 Directions:

Please make sure you have directions to your Lounge.

6.3 Airside/Landside:

Airside Lounges are after passport control and can only be used by passengers with a valid boarding card. They are often not suitable for domestic flights. Landside Lounges are before passport control and can be used by people who aren't travelling or people on domestic flights.

6.4 Smoking arrangements:

These vary at each lounge.

6.5 Dress/behaviour:

All Lounges have a smart/casual dress code and expect reasonable behaviour from guests; Lounge staff reserve the right to refuse admission on these grounds.

6.6 Luggage:

For security reasons, you must take all your luggage with you if you leave the lounge, even if you plan to return.

6.7 Announcements:

Lounge staff may announce your flight but cannot guarantee to do so. All Lounges have flight information screens and you are responsible for catching your flight.

6.8 Business facilities:

Lounges have a range of business services including telephones. If you use these you must pay for them when you leave the Lounge.

6.9 Arrival times:

You can arrive at your Lounge up to 3 hours before your flight, subject to Lounge opening times. Should you arrive earlier, admission will be at the discretion of Lounge staff. Please make sure you have the opening and closing times for the lounge.

6.10 Children:

In Lounges which permit children, they must be accompanied by an adult at all times. Use of the Lounge is subject to the terms and conditions of the relevant Lounge operator.

6.11 Cancellation:

No refund is made for cancellation of a Lounge booking within 24 hours of the stay.

This does not affect your statutory rights as a consumer

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